www.lingo.com

www.lingo.com is not a ShopWiki Approved store. (Want to become a ShopWiki approved store?)

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  Rating: 1/5

  EXTREMELY, unbelievably BAD. Unbelievably. Ordered service on 1/9, sent Letter of Authorization (LOA) for porting my local number same day. Immediately got a conformation email, stating it takes 10-20 days to port my number from my current local phone company to Lingo. They assigned some "temporary number", one CANNOT USE: it requires to physically switch phone to their line, meaning - you got a number nobody knows. Call everybody give them that temporary number? Well, then you have to call back everyone, when your permanent number is ported to Lingo from your current. And I have 257 contacts in my Outlook. It is just a sham, allowing them to charge you from the day one, before the real service started: "You have connectivity, therefore�" And they claim it is impossible to start that "connectivity" from the moment the number is ported. Waited 21 days (that's business days!), called Lingo � "Sorry, we do not have your LOA" � "Yes, you do, you sent me a confirmation letter, that you do" � "Submit it again" � "And wait another month?" � "Sorry, there is nothing I can do". OK, I submitted that LOA again. And in a few days, my phone line (it was still connected to my local phone company, SBC) went dead. I am calling SBC � "Sorry, but you switched to another carrier, they presented all necessary papers on your behalf". Checking my phone: yes, it is connected � still with that "temporary" number. Calling Lingo � "Well, we didn't do anything. We do not know anything about you asking to port your number. What number did you want to port? You will have to submit LOA for this. You should know that" After another several weeks of agonizing and mind-numbing conversations with Lingo, which are too disturbing for me to relive, I decided I've had it. Called SBC, and in a few days, exactly as scheduled, I was connected back to them. Phone troubles are over, but not Lingo troubles. I called them and asked to close my account. "Why - asked Lingo - is there something you do not like?" OK, sure. But in addition to the price of the equipment they sent me (what do I do with it now?), in addition to the monthly charge (remember � I had "connectivity"), they told me I'd be charged about $40 for "discontinuing service"� It was 03/09/2005. And I received an email from Lingo on a same day � a survey. They would like to know, why I decided to leave. I logged in my Lingo account two days later, on 03/11/2005 (somehow I did not feel very confident about whatever Lingo had said)� and my account is ACTIVE. Meaning � I have "connectivity", and they still charging me. I called Lingo � again. Unlike what the Customer Service told me first time about disconnecting, this time representative said I have to wait 48 hours for the discontinuation to become final. OK. I logged in next day, 03/12/2005. My account is active. I called. "Why - asked Lingo - is there something you do not like?"� "Just disconnect me! I do not want your "service". OK, said Lingo, it is taken care of right now, already. And they sent me another survey, asking why do I want to leave� I waited another two days. I logged into my account � status "Active". I called Lingo again. "Why - asking Lingo - is there something you do not like?" � "I request discontinuation twice already, two days ago and five days ago, what do I have to do to get disconnected?" � "Let me see what is going on with your account, could you hold?" � "Do I have a choice?"� I waited, and waited, and waited� And then they hung up. Now, I am typing this review. After I post it, I am contacting FCC and California Public Utility Commission. Maybe they could help me to get rid of Lingo�